Frequently Asked Questions
Everything you need to know about your beauty supply orders.
What is the typical processing time for wholesale orders?
Most orders are processed within 1-3 business days. During peak holiday seasons, processing may take up to 5 business days depending on volume.
Do you offer international shipping for beauty ingredients?
Yes, we ship to over 50 countries. Please note that certain chemicals and liquids may be restricted based on your local customs regulations.
Can I request a Certificate of Analysis (COA) for my products?
Absolutely. We provide COAs and SDS sheets for all our raw ingredients. You can download them directly from the product page or contact our support team.
What is your return policy on opened containers?
To maintain hygiene and safety standards, we cannot accept returns on opened raw materials or fragrances. Unopened items can be returned within 30 days.
Do you offer bulk discounts for large manufacturing runs?
Yes, our pricing is tiered. The more you buy, the more you save. Bulk pricing is automatically applied to your cart when you reach the required quantities.
Are your fragrance oils skin-safe and phthalate-free?
The majority of our fragrance oils are phthalate-free and IFRA compliant. Please check the specific product description for individual safety documentation.